Manage and maintain cloud infrastructure environments across development, staging, and production to ensure high availability and operational stability.
Administer Kubernetes clusters and containerized workloads, including deployment, scaling, and troubleshooting.
Develop and maintain automation tools and infrastructure-as-code frameworks to improve efficiency and scalability.
The company is a partner organization focused on building scalable, cloud-native infrastructure. The team is growing and operates in a remote-first, collaborative environment with a focus on continuous learning.
Run Kata.ai's Technical Support function end-to-end, managing client issue triage, BAU requests, SLA performance, incident response, and workflow improvement across chatbot, voice AI, and Omnichannel platforms.
Lead the weekly Incident Review forum to convert recurring incidents into structured action items for Engineering and Product.
Ensure clients experience reliable, fast, high-quality service resolution while operational insights flow back into Engineering and Product to reduce recurring issues.
Kata.ai is an Indonesian Conversational Artificial Intelligence company that creates technology to enhance understanding of human conversations. Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line, and received Series-B funding in 2020.
Monitor, maintain, and support GCP and Azure environments for managed services clients.
Troubleshoot and resolve infrastructure incidents and service requests.
Manage cloud resources including Compute Engine, Cloud Storage, Cloud SQL, Azure VMs, and Azure SQL.
Software Mind develops solutions that make an impact for companies around the globe, working with tech giants and unicorns on transformative projects. Our culture embraces openness, respect, grit, and guts, combining employment with enjoyment for cross-functional engineering teams.